The PsyMate™ team is happy to help you! Here you will find answers to frequently asked questions based on the freely available test version. Several unique PsyMate projects exist. Answers could therefore differ from those stated on this page. Always follow the corresponding project guidelines and ask your questions to its contact person.
Due to the enormous amount of brands and types of Android phones it is impossible to cover every setting and device-type. In that case you can always try a search engine.
For remaining questions, send us an e-mail.
In most cases this is caused by battery saving options on the phone. It can help to open the app, thereby activating the system again. Sometimes the phone automatically disables apps with infrequent use. Did you install PsyMate on Android? … [CLICK TO READ MORE]
Due to privacy protection, the credentials are only send once. After this, the email address is automatically removed from our system. Therefore, it is no longer possible to connect the email address to the personal credentials.[CLICK TO READ MORE]
Both methods work. When using QR-code (slightly faster), it is recommended to provide an email address later. This way, we are able to send your personal credentials. PsyMate app: email registration With this method, you will receive an email with … [CLICK TO READ MORE]
This option is available within the free test version of PsyMate. You are able to add the first personal question after completing a beep questionnaire once. After ten times, it is possible to add an additional four questions. The option … [CLICK TO READ MORE]
Personal information is gathered with the app. Privacy is of utmost importance and is taken seriously. For an elaborate overview of the privacy measures, please read the privacy declaration. In short: Anonymous data is stored and provided with a unique … [CLICK TO READ MORE]
If the study you’re participating in allows you to view your data, you can do this through our online reporting page.You can log in using your username, password and corresponding number (received through email) or by scanning the QR code … [CLICK TO READ MORE]
Did your notifications stop beeping? A lot of Android-phonemakers rather limit your phones’ workings while idle than put enough batteries in it to let it do what you bought it for. If you haven’t used your phone while it was … [CLICK TO READ MORE]